Refund policy
RETURN & REFUND POLICY
Last updated: July 2026
At KAUROS, we stand behind the quality of every product we make. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To qualify for a return, your item must be:
- unused and unwashed
- in its original condition
- in its original packaging
- accompanied by proof of purchase
Products showing signs of use, washing, damage, or excessive wear are not eligible for a refund.
How to Start a Return
To request a return, please email us at:
Please include:
- your order number
- the reason for your return
- photos if the item arrived damaged or defective
Once your request has been approved, we'll provide detailed return instructions and return address.
Please do not send any products back without contacting us first. Unauthorized returns cannot be accepted.
Return Shipping
If your return is due to:
- change of mind
- ordering the wrong item
- no longer needing the product
the customer is responsible for return shipping costs.
If your item arrives:
- damaged
- defective
- incorrect
KAUROS will cover the return shipping cost.
Damaged, Defective or Incorrect Orders
Please inspect your order upon arrival.
If your product is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at:
Include photos of the issue so we can resolve it as quickly as possible.
Exchanges
We do not offer direct exchanges.
If you'd like a different quantity or product, simply return your eligible item and place a new order once your return has been approved.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved:
- your refund will be issued to your original payment method
- refunds are typically processed within 10 business days
Please note that your bank or credit card provider may require additional time before the refund appears on your statement.
If more than 15 business days have passed since your refund was approved, please contact: hello@kauros.shop
Non-Returnable Items
Returns cannot be accepted if the product:
- has been used
- has been washed
- is damaged after delivery
- is missing original packaging
- was returned without prior authorization
Questions
If you have any questions regarding our Return & Refund Policy, please contact us at:
We're a small independent brand, and customer satisfaction is our top priority. If something isn't right with your order, we'll always do our best to make it right.