Refund policy
RETURN & REFUND POLICY
Last updated: July 2026
At KAUROS, we stand behind the quality of our products. If something isn’t right with your order, contact us and we’ll do our best to make it right.
30-Day Satisfaction Guarantee
You may contact us within 30 days of delivery to request a return, replacement, or refund.
To be eligible under our standard return policy, the product must generally be:
- unused and unwashed;
- in its original condition;
- in its original packaging;
- accompanied by valid proof of purchase.
Products showing signs of use, washing, misuse, accidental damage, or excessive wear may not qualify for a return or refund.
How to Request Help
Email us at:
Please include:
- your order number;
- the reason for your request;
- photos or videos if the item is damaged, defective, or incorrect.
We will review your request and provide the appropriate resolution and instructions.
Do not send any product back without prior authorization from KAUROS. Unauthorized returns may not be accepted or refunded.
Available Resolutions
Depending on the circumstances, KAUROS may offer:
- a replacement;
- a full or partial refund;
- store credit;
- an authorized return.
In some cases, returning the product may not be necessary. Please wait for instructions from our customer support team before taking any action.
Change-of-Mind Returns
For returns requested because you:
- changed your mind;
- ordered the wrong product or quantity;
- no longer need the product,
you may be responsible for the authorized return shipping costs.
Original shipping charges, if any, are generally non-refundable.
Any authorized return must be sent using a tracked shipping service. KAUROS is not responsible for unauthorized returns or packages lost during return transit.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Include your order number and clear photos or videos showing the issue.
After reviewing your request, we may provide a replacement, refund, or another appropriate resolution. We may not require the original product to be returned.
You will not be charged additional shipping costs for an approved replacement caused by a damaged, defective, or incorrect order.
Lost or Missing Deliveries
If tracking shows that your package has been delivered but you cannot locate it, please:
- check around the delivery location;
- ask other members of your household;
- check with neighbors or building management;
- contact the delivery carrier where appropriate.
If the package is still missing, contact us at hello@kauros.shop so we can investigate.
A replacement or refund may be issued after the carrier investigation confirms that the shipment was lost.
Exchanges
We do not currently offer direct exchanges.
Depending on the situation, we may arrange a replacement or ask you to place a new order after your original request has been resolved.
Refunds
When a refund is approved, it will be issued to your original payment method.
Once issued by KAUROS, refunds may take up to 10 business days to appear on your account, depending on your bank or payment provider.
If more than 15 business days have passed since you received confirmation that your refund was issued, contact us at:
Refunds do not automatically include original shipping fees, expedited shipping charges, or other non-refundable delivery costs unless the issue was caused by KAUROS or the shipment was confirmed lost.
Non-Returnable Products
A return or refund may be refused when the product:
- has been washed;
- shows significant use or wear;
- was damaged after delivery;
- was misused or improperly cared for;
- was returned without authorization;
- was purchased from an unauthorized third-party seller;
- cannot be linked to valid proof of purchase.
These restrictions do not limit any mandatory consumer rights that may apply.
Questions
For questions about returns, replacements, or refunds, contact:
We’re a small independent brand, and customer satisfaction is important to us. If something isn’t right with your order, we’ll always review the situation fairly and work toward an appropriate solution.