Shipping policy
SHIPPING POLICY
Last updated: July 2026
At KAUROS, we're committed to getting your order to you as quickly as possible.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been shipped, you'll receive a confirmation email with tracking information.
Shipping Time
We currently ship within the United States.
Estimated delivery time:
5–8 business days
Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.
Shipping Cost
FREE Standard Shipping on all U.S. orders.
No minimum purchase required.
Tracking Your Order
Once your order has shipped, you'll receive a tracking number by email so you can monitor your shipment at any time.
If you haven't received your tracking email within 2 business days, please contact us at:
Shipping Delays
While we work hard to deliver every order on time, occasional delays may occur due to factors outside our control, including:
- severe weather
- carrier delays
- holidays
- high shipping volumes
- other unforeseen circumstances
We appreciate your patience and understanding should this occur.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
KAUROS is not responsible for packages delayed, lost, or returned due to an incorrect or incomplete shipping address provided at checkout.
If you notice an error, contact us immediately at hello@kauros.shop. We'll do our best to update your order before it ships, but changes cannot be guaranteed once processing has begun.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:
We'll work with the shipping carrier to investigate the issue and, where appropriate, provide a replacement or refund.
Questions
If you have any questions regarding shipping, we're happy to help.
We're a small independent brand and every order matters to us. If you experience any shipping issue, we'll always do our best to make it right.